Shipping & Returns

 

Shipping Information

Each product has a separate shipping price and prices vary based on package weight and size. Please choose your shipping at check out based on how quickly you would like to receive your item. 

Ground — 3-7 business days
Flat Rate — 2-5 business days
Overnight – To be shipped out on the following business day AFTER the order is received. 

Suchikuchi is not responsible for any delays by postal carriers.

 

Easy Returns & Exchanges

We will accept returns and exchanges as long as these guidelines are met: 

  • Returned item is not damaged
  • Returned item is defective. Scroll down for our return policy on defective merchandise.

Please email suchikuchi@suchikuchi.com for return item request and further information.

Return Policy

We will guarantee all of our products. If you are at all dissatisfied with the item that you bought, please contact us via email to let us know what is the problem with the item. If there is a problem at all with the design of the item (such as a popped rivet, misplaced stitch, cracked leather or improper sealant) we will refund or replace the item. You MUST provide a picture of the imperfection as well as a description of what you believe is wrong. You are also responsible for sending the item back so that we may review the item in question. Please note that normal wear and tear will not provide you a refund or item replacement. Leather that has been painted with acrylic will fade and rub off over time, sometimes even as little as a few months' time. This is expected, therefore, items with painted acrylic cannot be returned for repainting or replacement. Please also note that all items are currently hand-made and images provided may vary slightly from the actual product.

We will work with you to figure out what went wrong with your order and how we can help you further.